Frequently Asked Questions
Everything you need to know about your Glossier favorites.
How can I track my order?
Once your order ships, you will receive an email with a tracking link. You can also view your order status by logging into your account on our website.
What is your return policy?
We want you to love your routine. If you are not satisfied with a product, you can return it within 30 days of receipt for a full refund.
Are Glossier products cruelty-free?
Yes, we are proud to be a cruelty-free brand. We do not test our products or ingredients on animals, and we are Leaping Bunny certified.
Do you ship internationally?
Currently, we ship to the United States, Canada, the United Kingdom, Ireland, Sweden, Denmark, and France, with more locations coming soon.
How do I know which shade is right for me?
Check out our Shade Finder tool on the product pages, or send a selfie to our G-Team experts who can provide a personalized recommendation.
Can I edit or cancel my order after it's placed?
Our team moves quickly to get your order to you. You can request a cancellation within one hour of placing your order by contacting customer support.